Privacy Policy

Information We Collect

We may collect personal information that you voluntarily submit through forms on this website, including your name, email address, phone number, address information, and any details you choose to provide in donation-related, adoption, issue-reporting, petition, complaint, or contact forms.

How We Use Information

Information submitted through this website may be used to respond to inquiries, review adoption applications, review petitions and community submissions, coordinate support efforts, document neighborhood concerns, and manage communications related to Charm City Baltimore’s mission.

Donations and Payment Processing

Donations made through this website are processed through third-party payment providers such as Stripe. Charm City Baltimore does not directly store full payment card information on this website. Payment information is handled by the payment processor according to its own policies and security practices.

How We Share Information

We do not sell personal information submitted through this website. Information may be shared only when reasonably necessary to operate the project, respond to submissions, comply with applicable law, protect the safety of people or animals, or support legitimate community coordination efforts.

Community Reports and Complaints

Information submitted through issue-reporting, petition, or complaint forms may be reviewed for documentation, pattern tracking, advocacy support, or community response purposes. Submission through this website does not create an official government, police, or emergency services report.

Data Security

We take reasonable steps to protect submitted information, but no website, email system, or online service can guarantee absolute security. By using this website, you acknowledge that electronic communications carry some level of risk.

Children’s Privacy

This website is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

Third-Party Links and Services

This website may include links to third-party platforms, including payment processors, video services, social media, or external resources. Charm City Baltimore is not responsible for the privacy practices or content of third-party services.

Your Choices

If you would like to request that we review, update, or delete information you submitted through this website, contact us using the contact information provided on the site. We will review requests in good faith, but may retain certain information when reasonably necessary for recordkeeping, safety, or legal purposes.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any updates will be posted on this page with the revised effective date.

Contact

If you have questions about this Privacy Policy, please contact Charm City Baltimore through the Contact page on this website.

Effective Date: March 26, 2026